Q: Will I get a confirmation of my order?
A: If you have supplied us with a valid email address, you will receive an order confirmation via email after you successfully place your order. You will also receive a shipping confirmation email when it is packed and ready to be shipped.
Q: How long will it take to get my order?
A: Your order will be processed within 48 hours; we process orders on business days only. Shipping takes 3-5 business days.
Q: Does your company offer free shipping?
A: At the moment Haus offers free shipping on all orders over $100. Be sure to enter the code on our website.
Q: Do you offer expedited shipping?
A: Only for orders by phone at the moment. Please call before placing any orders online.
Q: Which methods of payment does Haus accept?
A: We accept American Express, Discover, MasterCard and Visa. We can also accept debit cards bearing these logos. If you would like to send a check/money order or pay via PayPal you will need to contact our customer service BEFORE you place your order.
Q: Do you ship to Canada?
A: Certain acceptations can be made please contact customer service for more information.
Q: How can I modify or cancel my order?
A: Orders can only be modified or cancelled before they ship. Please contact us to have this done at 888-521-8326
Q: What is your return policy for units purchased from Haus?
A: Within 30 days items can be returned for a refund.
Q: Is there a restocking fee for returning the product?
A: There is a 20% restocking fee if the unit returned to us is not in its original packaging and in new conditions.
Q: What if I received a damaged or defective item directly from Haus?
A: We are sorry to hear about this, please contact our customer service at email@example.com or call us at 888-521-8326 and we’ll explain the steps from there.
Q: How do I get a replacement for a lost or broken part?
A: Parts and accessories are not covered under the warranty please contact our customer service at firstname.lastname@example.org or call us at 888-521-8326 to place your order.
Q: Where can I purchase replacement parts locally?
A: At the moment parts and accessories can only be purchased directly from Haus.
Q: Do you honor warranties outside of the U.S.A?:
A: Unfortunately Haus only offers warranties to U.S residents. If you purchased one of our units in another country please contact email@example.com they may be able to direct you to proper customer service to set up your warranty exchange.
Q: How long is my warranty?
A: Haus products are warranted for 1 year from the date of purchase against defects in material and workmanship. Valid proof of purchase is required to open a warranty claim.
Q: Will my replacement unit renew my warranty?
A: No, the warranty is from the original date of purchase.
Q: Are parts and accessories covered under the warranty (EX: carafes/ blades)?
A: There is no warranty for glass parts, glass containers, filter holders, blades, and parts/accessories in general.
Q: If I need to have my unit exchanged under warranty who covers the expenses?
A: Customers are responsible for the initial shipment to Haus’s warehouse this is also stated in your manual. Haus will then cover any expense following.
Q: Would I be responsible for shipment again if I am under warranty and my replacement unit is defective?
A: No, you are only responsible for the initial shipment for the original defective item.
Q: What is the average time frame to complete a warranty exchange?
A: Shipping both ways can take can take up to 8-10 days and to process the return at our warehouse can take up to 3 days.
Q: Will my unit be repaired or exchanged?
A: This varies on the type of unit you have.